Refund policy
RETURN & REFUND POLICY
Effective Date: 2 May 2026
At KALIVA, we are committed to delivering high-quality products and a reliable customer experience. If you face any issue with your order, please review the policy below.
Returns and Replacements
Return or replacement requests must be made within 7 days of delivery.
Returns are only accepted in the following cases:
- Damaged product received
- Defective product received
- Incorrect item delivered
The product must be unused, unopened, and in its original packaging.
Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return:
- Opened or used products
- Products with tampered or broken seals
Refund Process
- Return requests may require photo or video verification.
- Refunds are processed only after inspection and approval.
- Once approved, the refund will be credited to the original payment method within 5–7 business days.
Shipping Charges
Shipping charges are non-refundable unless the return is due to an error on our part, such as a wrong or damaged product.
How to Request a Return
To initiate a return or refund request, please contact us with your order details:
Email: Kalivalife@gmail.com
Phone: +91-6377675935
Please include your Order ID along with clear images of the product.
Important Note
KALIVA reserves the right to approve or reject any return request based on the condition of the product and compliance with this policy.